Website Theme Licence & Refund Policy

This policy applies to the website themes sold on Draftstack (Vishwas, Bazaar, Rasoi, Shiksha, Kriti and any theme we add later) and to websites we customise for you. It is part of our Terms & Conditions. For our other products (templates, planners, ebooks and presets), see the Refund & Cancellation Policy and the Licence & Copyright page.

1. What you get

• The complete theme files: the website, its admin panel and the installer.
• A licence key and a licence certificate in your name.
• A step-by-step install guide (PDF).
• Updates for 1 year from the date of purchase (see section 4).

2. Your licence: one website, one domain, for life

• One licence lets you use the theme on one website on one domain (for example yourshop.in and www.yourshop.in), for as long as you like.
• The licence key locks to the first live domain it is activated on. You can also run a copy on your own computer or a test address (localhost) while you build the website.
• You may change the text, photos, colours and code to suit your business.
• For a second website you need a second licence.

3. What you may not do

• Use one licence on more than one domain or website.
• Sell, share, give away or upload the theme files, in full or in part, or offer them as your own template or theme.
• Remove the licence information from the files, or try to switch off the licence check.

If a licence is misused, we may turn it off without a refund. Each download is registered to the buyer named in the licence.

4. Updates

• For 1 year from your purchase date, every new version of your theme is free.
• When a new version is ready, we email you (and send a WhatsApp message if you agreed to receive them) with what's new and a download link. Your website's admin panel also shows a "new version available" notice with the same link.
• To install an update, open your website admin, go to Updates and upload the file. Your text, photos, enquiries and orders stay as they are.
• After 1 year your website keeps working exactly as it is. You simply stop receiving new versions.

5. Support

• We help with installation questions and fix bugs in the theme during the 1-year update period. Write to support@draftstack.in with your order number. We reply within 2 working days.
• Support covers the theme as we made it. It does not cover changes you or someone else made to the code, your hosting company's settings, or other software.
• Moving to a new domain? Write to us and we will move your licence to the new domain (once every 12 months, free).

6. What is not included

• Domain name, web hosting, business email and SSL certificate. You buy these from a hosting company of your choice. The theme needs PHP 8 or newer, which most Indian hosting plans include.
• Payment gateway account and its fees (for example Razorpay), and any other third-party service.
• Your content: text, photos, logo and products. The photos, names and text you see on the demo websites are samples for preview only and are not licensed for your website.
• Custom design or new features. We can do these for you as a paid customisation, with the price shown before we start.

7. Live demo

Every theme has a live demo at demo.draftstack.in so that you can try it before you buy. The demo shows sample content. Payments, emails, uploads and the admin panel are turned off there. The theme you buy works the same way, with your own content.

8. Refunds

A theme is code that you receive instantly, so we cannot take it back once it has been downloaded. For this reason, refunds are limited to the cases below.

You get a full refund if:

• you were charged twice or charged the wrong amount; or
• the theme does not work on a hosting plan that meets the requirements in section 6, and we cannot fix it within 7 working days of your report.

Refunds are not given if:

• you changed your mind after downloading the files or activating the licence key;
• you no longer need the website, or bought the wrong theme after trying its live demo;
• the problem comes from your hosting, your domain, a third-party service or changes made to the code.

To ask for a refund, write to support@draftstack.in within 7 days of your purchase with your order number and what went wrong. Approved refunds go back to your original payment method within 5–7 working days, and the licence key is turned off.

9. Websites we customise for you

• You pay the theme price to start, and the customisation price after your website is ready and you have approved it.
• If we have not started work yet, you can cancel and get the theme price back in full.
• Once work has started, the theme price is not refundable, and you keep the theme and its licence.
• Two rounds of changes are included. Extra rounds are charged at the price shown on the request form.

10. Questions and complaints

Write to support@draftstack.in. If you are not satisfied with our answer, see our Grievance Redressal page.