Grievance Redressal

We want every customer to be happy. If something went wrong, please tell us and we will fix it.

Step 1: Customer support

Email support@draftstack.in or contact us on 9836410523 with your order number and the problem. Most issues are solved within 24 hours.

Step 2: Grievance Officer

If you are not satisfied, write to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

• Name: Rohit Sharma
• Business: Draftstack
• Email: support@draftstack.in (subject: "Grievance")
• Phone: 9836410523
• Address: Kanchrapara, West Bengal, India.

Timelines

• We acknowledge your complaint within 48 hours and give you a reference number.
• We resolve it within one month of receiving it.

Further options

If you are still not satisfied, you may contact the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in). For complaints about your personal data, you may approach the Data Protection Board of India after contacting us.